How Do I Sign Up
1. Visit our registration page here: https://herbapproach.org/my-account
2. Register for an account and follow the prompts as indicated
3. Submit proper identification to [email protected]
4. Wait for approval (Usually within 24 hours)
5. Once approved, you will receive 500 bonus points ($25) credit to spend on our shop!
We make it super easy to order from us!
- Start by filling out our simple registration form here
- Browse our premium selection from BC’s top producers here and add items to your cart
- Check out and pay using Bitcoins or Interac e-Transfer
- You will receive a tracking number for your package once payment is confirmed. Expect your shipment within 2-5 business days. You can check your order status here
If anything is sold out you can sign up for our newsletter!
Free gifts are available for orders of $150 and above. Any free gift options must be added at the time of order. Free gifts will not be sent separately and unfortunately no exceptions will be made. Kindly ensure that you choose your free gifts upon checkout otherwise the item will not be added to order.
Yes. We ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.
All orders come with a tracking link.
We do not issue refunds or exchanges for any product. If you believe that you have a defective product please contact us with a picture or video that demonstrates the issue with the item within 48 hours of receiving your order. Please note that we only issue refunds in the form of points (store credit).
We’re sorry! Unfortunately, we can only ship within Canada.
If we deposit your payment by our 9 am (PST) cut off time, your order will be shipped the same business day. If we deposit your payment after 9 am (PST), your order will be shipped the next business day. We recommend that you send payment the day before you want us to ship your package (payments are processed in the order that they are received). It is our intention to ship as many packages as we can on any given day, therefore our cut off time may be extended internally past 9 am.
Yes, If you want to edit or add to your order, you’ll need to create a new order with us. We will then go ahead and cancel the old order (if it is has not been paid for already). Email us at [email protected] with your order number that you want cancelled
You can do this with the Your Referral URL found in your account panel https://herbapproach.org/my-account/myreferrals/. Just share this link with your friends — they will open our site via your link, and then proceed to register an account. Once your friend registers with us and has their account approved, they earn 500 points ($25).
Once they make their first purchase with us, you get a $25 coupon voucher by email. Contact Customer Support if you do not receive a coupon to your email for any referrals (please kindly confirm your friend’s order number and email address when submitting the request).
There are a few ways to collect more points:
- Firstly, if you do a product review on our site, you’ll earn 10 points per review (you can only do a review on items that you have specifically purchased).
- On our Instagram, there is a weekly promotion called Toker’s Tuesday which gives you the chance to win 420 points if you post a photo of your recent order and tag us!
- If you like our Facebook page you will earn 50 points and if you write us a review on Facebook you will earn 100 points!
- Last but not least, you can earn a whopping 500 points for referring your friends.
Please provide the following details when contacting us:
- The order number
- The name of the defective product
- Details outlining the issue
PLEASE NOTE: We need to be notified of anything wrong with the order as soon as possible, please contact us within 48 hours of receiving your order.
PAYMENTS AND FEES
We accept Interac E-transfers as this is a safe payment method. If you bank with Canadian credit unions or regular banks, then these are easy to do online with your institution. We will send you an invoice by email once you place an order. All of the payment information that you require to make an E-transfer will be found on your invoice. For your convenience, we also accept Bitcoin. To pay with Bitcoin, just follow the instructions shown on the checkout page. We will only ship orders once payment has been confirmed.
No. We do not include tax with our orders.
On orders below $150, we charge $15 for shipping. For any order over $150 (after discounts), the shipping is free. We ship our orders via Canada Post : Xpress Post, and we provide a tracking number to you by email once the order has shipped. If you live in a remote area, your order may take a few extra days to reach you.
You can also find more information regarding how to send an E-transfer payment here:
Some additional videos to help with E-transfers from specific banks:
Bitcoin is a virtual currency that helps facilitate e-commerce transactions around the world while helping to keep buyer and seller anonymous and secure. Please refer to this external guide on how to purchase and sell Bitcoins.
Once the order is placed, the next step is to send your payment to us. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.
SHIPPING, HANDLING AND CANADA POST
Insurance cannot be added to the replacement package or credit reimbursement. If you wish to send payment for extra items within an order, insurance can be applied to the excess cost.
*Please note that Insured Shipping is only offered as a paid add-on to your order before the order has been shipped out and is not available for customers in Nunavut, Northern Quebec, Yukon, and Northwest Territories
- The postal worker delivered the package to the wrong mailbox
- The postal worker mistakenly scanned the package as “successfully delivered,” but it will actually be delivered the next business day.
Any order over $300 dollars is sent with a ‘Signature Required.” If you don’t want this option, please leave a note with your order indicating “No Signature required”. Please note that Insured orders have a signature requirement which cannot be waived.
This is likely a minor processing error on Canada Post’s end, and it should correct itself within 1-2 business days. If your package remains in the same location for more than 2 business days, please contact our Customer Support via live chat or email for assistance.
We may email you the tracking number before the package arrives at the Post Office. The tracking number won’t show up as traceable on the Canada Post site until the package is physically scanned in at the first destination. In most cases trackers will be updated by the end of the business day.
- Wrong address provided by the customer (including typos or auto-correct errors)
- Customer change of address / residence
- Theft after delivery
- Package being rejected upon delivery (by doorman or other)